Refund Policy
This Refund Policy applies to the following purchases from Reditrain
(1) CUSTOMER SATISFACTION IS OUR PRIORITY
At Reditrain, customer satisfaction is our priority.
We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this
Policy.
Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect
from us in the event that you are not happy with your purchase.
(2) AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the service, you are entitled:
– to cancel your service contract with us; and
– to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a
service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is
not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of
any unused portion.
(b) We offer refunds and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy
products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides.
If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will
prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the
website of the Australian Competition and Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer
Law) then you may be entitled to a replacement or refund.
(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as
defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
(3) CHANGE OF MIND
We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.
(4) EXCEPTIONS
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a
product or service you purchased if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our
advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.
(5) SHIPPING COSTS FOR RETURNS
(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian
Consumer Law we will bear any costs of shipping the said product (the “Returned Product”) back to us, as well as
any costs of shipping any replacement product to you.
(b) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned
Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of
this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage,
shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is
believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the
Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the
Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a
Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy
(including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage,
shipping, transportation or collection of the Returned Product.
(6) ASSISTANCE FROM MANUFACTURERS
(a) In some cases, manufacturers may provide assistance in relation to their products, and they may be able to
resolve your issue more quickly.
(b) In some cases, manufacturers may provide warranties for their products, which go beyond the Consumer
Guarantees under the Australian Consumer Law or any other rights which you may have under this Policy.
(c) You are not obliged to contact the manufacturer directly in order to seek a repair, replacement or refund. However,
you may do so if you wish.
(7) RESPONSE TIME
We aim to process any requests for replacements or refunds within 30 days of having received them.
(8) HOW TO RETURN PRODUCTS
(a) You may contact us to discuss a return using the details at the end of this Policy.
(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was
used to make the original purchase, unless otherwise determined in our sole discretion.
(c) You must provide proof of purchase in order to be eligible for a refund, repair or replacement.
(d) You may be required to present a government issued identification document in order to be eligible for a refund,
repair or replacement.
(e) You may return products to the following address:
6 Yamba Close
Kewarra Beach
Qld, 4879
(9) CONTACT US
If you wish to speak to us about this Policy or about any refund or replacements, you may contact us at:
admin@reditrain.com.au
